Frequently Asked Questions
Frequently Asked Questions 🐾
Find quick answers about Bori Paws
📏 Sizes and Fit
How do I know what size I need?
Consult our → Complete Size Guide with measurement chart and instructions.
Are the harnesses adjustable?
Yes, they all have multiple adjustment points.
Can I change the size?
Yes, within 14 days of receiving your order, provided the item is unused. Contact us to arrange the exchange.
📦 Shipping
How long does shipping take?
Once shipped: 3-5 days PR | 5-7 days USA
Do you ship outside of Puerto Rico?
Yes, to all of the United States and Puerto Rico.
Can I track my order?
Yes, you will receive a tracking number by email.
🎨 Products
What is Taíno & Raíces?
A collection that celebrates Puerto Rican heritage with Taíno symbols, coquí frogs, maga turtles, and the Puerto Rican flag 🇵🇷
Do the designs fade?
No, high-quality materials resistant to water and sun.
Can I wash the harness?
Yes, hand wash in cold water. Air dry.
💳 Payments
What methods do they accept?
Credit/debit cards, PayPal, Shop Pay.
Do they offer discounts?
Yes, automatic quantity discounts. Subscribe to our newsletter for promotions.
🔄 Returns
Return policy?
14 days, unused, with tags.
Who pays for return shipping?
We cover return shipping if you followed the size guide. For a change of mind, the customer covers it.
How long does the refund take?
3-5 business days after receiving the product.