Returns, Exchanges & Refunds Policy — Bori Paws Inc.

This policy applies to purchases made at Bori Paws and shipped within Puerto Rico and the United States.

Return & Exchange Window

You have 14 days after receiving your order to request an exchange or return.

To start the process, email us at support@boripaws.com and include:

• Name used at checkout
• Order number
• Item you wish to exchange or return
• Reason for the request
• Photos of the product, when applicable

All exchanges and returns must be reviewed and authorized by Bori Paws before sending anything back. Do not ship any product without first receiving our approval and instructions.

Once your request is approved, you will have 7 days to drop off the package with the carrier. Returns shipped after that period may be rejected.

Product Condition Requirements

To qualify for an exchange or return, the item must be:

• Unused and unwashed
• Free of pet hair, odors, stains, or signs of wear
• Free of bite marks, scratches, alterations, or damage
• With all original tags attached
• In its original packaging, when applicable
• In resalable condition

For hygiene and safety reasons, we do not accept items that have been used, washed, bitten, licked, soiled, or show any signs of use.

Bori Paws reserves the right to reject any return that does not meet these conditions.

Size, Color, or Design Exchanges

Exchanges are subject to inventory availability.

For the first exchange on an order:

• The customer pays a flat return shipping fee of $5.90.
• Bori Paws covers standard shipping for the first replacement item.
• This courtesy applies to one exchange per order.

If a second exchange is requested on the same order, the customer is responsible for both the return shipping and the shipping of the new item.

If the replacement item has a higher price, the customer must pay the difference. If it has a lower price, the difference will be refunded.

We cannot reserve or guarantee a size, color, or design until the exchange has been approved and processed.

Returns for Refund

For returns due to change of mind, incorrect size selection, color or design preference, or any reason that is not a Bori Paws error:

• A flat return fee of $5.90 will be charged.
• The fee will be deducted from your refund.
• Original shipping charges are non-refundable.
• No restocking fee will be charged.

The refund will be calculated based on the actual price paid for the item after any discounts, promotions, or codes applied at checkout.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, you must contact us within 5 days of receiving your package.

Please include:

• Order number
• Description of the issue
• Clear photos of the product
• Photos of the packaging and shipping label, when applicable

Do not use, wash, discard, or alter the product while we review your claim.

If we confirm a Bori Paws error or that the item arrived defective, we will cover the corresponding return and replacement costs. The $5.90 fee will not apply in these cases.

The resolution may include a replacement, store credit, or refund, depending on the situation and inventory availability.

Final Sale Items

We do not accept exchanges, returns, or cancellations on:

• Gift cards
• Personalized or custom-made products
• Items clearly marked as Final Sale
• Clearance items whose product page states no returns are accepted
• Used, washed, altered, or damaged products
• Items shipped without prior authorization
• Items returned outside the established timeframe

A product will not be considered final sale solely because it is discounted, unless clearly stated on its product page or during checkout.

Inspection of Returned Items

All returned items will be inspected upon receipt.

Authorization to send a return does not automatically guarantee approval of the exchange or refund.

We will notify you whether your return was approved or rejected. Items that do not meet this policy will not be refunded.

If you wish to have a rejected return item sent back to you, you will be responsible for the shipping cost.

Refunds

Once your return has been inspected and approved, the refund will be issued to your original payment method.

Processing by Bori Paws may take up to 10 business days. Your bank, credit union, card issuer, or payment provider may require additional time to reflect the amount in your account.

The following are non-refundable:

• Original shipping charges
• Expedited or express shipping charges
• The $5.90 return fee
• Discounts or promotions that have already expired

Cancellations

You may request a cancellation while your order has not yet been prepared.

Cancellations are not guaranteed until reviewed and confirmed by Bori Paws. We cannot cancel an order that has already been prepared, packed, dropped off with the carrier, or marked as shipped.

Once shipped, the order must go through the standard return process.

Pre-Orders

Pre-order items are charged at the time the order is placed.

Published delivery dates and timeframes are estimates and may change due to production, transportation, inspection, customs, or circumstances beyond Bori Paws' control.

Pre-orders may be cancelled while the order has not yet begun to be prepared. Once prepared or shipped, this policy applies.

Incorrect Addresses & Returned Packages

The customer is responsible for verifying that their name and shipping address are correct before completing the purchase.

If an order is returned due to:

• Incorrect or incomplete address
• Unclaimed package
• Delivery refusal
• Incorrectly provided information

The customer will be responsible for the new shipping cost. Original shipping charges will not be refunded.

Suspicious Purchases or Fraud

Bori Paws reserves the right to cancel orders, reject returns, or limit future purchases when there is reasonable evidence or suspicion of:

• Fraud
• Unauthorized use of a payment method
• False or contradictory information
• Intentional alteration of a product
• Repeated abuse of exchanges, returns, or claims

We may request additional information to verify the buyer's identity or the legitimacy of a transaction.

Contact

Bori Paws Inc.
Email: support@boripaws.com