Shipping Policy – Bori Paws

Order processing

Regular orders are prepared for shipping within 1 to 3 business days after payment is confirmed.

Weekends and holidays are not considered business days.

During launches, promotions, holiday seasons, or periods of high order volume, processing times may be longer.

Processing time is the time Bori Paws needs to prepare the order and hand it over to the carrier. This is separate from the time the carrier subsequently takes to deliver it.

If, for any reason, we cannot ship an order within the stated timeframe, we will contact the customer with a new estimated date. When applicable, the customer may accept the new timeframe or request cancellation and a refund for items that have not yet shipped.

Shipping areas

Bori Paws ships to Puerto Rico and the United States, subject to the availability of carrier services for each destination.

Some shipping methods, including certain express shipping options, may not be available for all addresses or ZIP codes.

The available options for each order will appear at checkout.

Preorder products

Products identified as preorders are paid for when the order is completed.

Order confirmation means that the product has been reserved for the customer; it does not mean that the product is available for immediate shipping.

The estimated time to receive and prepare preorder products may be approximately 1 to 2 months, unless the product description specifies a different timeframe.

Dates associated with preorder products are estimates and may change due to production, transportation, customs, weather conditions, supplier delays, or other circumstances beyond Bori Paws' control.

When the product is available and ready to ship, the customer will receive a shipping notification and tracking number.

If the estimated date changes significantly, Bori Paws will contact the customer with the new timeframe and available options.

Orders containing in-stock and preorder items

When an order contains both in-stock products and preorder products, the entire order will ship when all items are available, unless Bori Paws states otherwise.

If the customer would like to receive the in-stock items first, they may contact us to request a separate shipment.

Additional costs resulting from splitting an order into multiple shipments are the customer's responsibility, unless Bori Paws determines otherwise.

By ordering an item identified as a preorder, the customer acknowledges the estimated waiting time stated for that product.

Estimated delivery times

Once the order has been physically handed over to the carrier, the estimated delivery time for regular service is generally 3 to 5 business days.

This timeframe is an estimate and may vary depending on the destination within Puerto Rico or the United States.

Some rural or remote areas, or areas outside the carrier's main routes, may require additional time.

Delivery times may also be affected by factors such as:

• The selected shipping method;
• The destination;
• The volume of packages handled by the carrier;
• Weekends and holidays;
• Peak seasons;
• Weather conditions;
• Carrier service disruptions or operational delays; and
• Other circumstances beyond Bori Paws' reasonable control.

The estimated delivery time begins when the carrier physically receives the package and is separate from Bori Paws' processing time.

Shipping costs

Available shipping costs and methods will be displayed at checkout based on factors such as the destination, package weight, order contents, and selected shipping service.

The customer can review the corresponding cost before completing the order.

Free shipping and promotions

Bori Paws may offer free shipping promotions or special shipping rates.

Unless a promotion's terms expressly state otherwise, free shipping promotions apply only to regular or standard shipping.

Express shipping is not included in free shipping promotions and cannot be combined with codes, discounts, offers, or other promotions that reduce or eliminate shipping costs, unless Bori Paws expressly states that a particular promotion includes express shipping.

When a promotion requires a minimum subtotal to qualify for free shipping, the minimum and conditions shown in the promotion or at checkout apply.

Promotions may be subject to specific dates, products, destinations, minimum quantities, or other conditions.

Express shipping

When available for the customer's destination, express shipping will appear as a separate option at checkout.

Express shipping has an additional cost that must be paid by the customer.

Free shipping promotions, discounts, or offers for regular service do not automatically apply to express service.

Selecting express shipping means using a faster transportation service after the package has been handed over to the carrier. It does not automatically eliminate or replace Bori Paws' normal processing time.

Therefore, selecting express shipping does not necessarily mean that the order will be prepared or shipped on the same day, unless Bori Paws expressly states or confirms an expedited processing timeframe for that order.

When Bori Paws expressly offers expedited processing with an express service, the timeframe specifically stated for that option applies.

Express delivery times are estimated by the carrier. Bori Paws cannot guarantee against subsequent delays caused by weather conditions, service disruptions, holidays, operational issues, or any other circumstances attributable to the carrier.

Selecting express shipping cannot expedite preorder products or items that are not yet available for dispatch.

Technical errors in rates, discounts, promotions, or shipping methods

Although Bori Paws takes steps to keep rates, discounts, promotions, and shipping methods properly configured, technical, system, or configuration errors may occasionally occur at checkout.

These may include, among other things, a shipping method appearing with an incorrect rate, as free in error, or combined with a discount or promotion for which it would not normally qualify.

If Bori Paws identifies such an error before processing or shipping the order, we will contact the customer before proceeding.

Depending on the situation, the customer may choose to:

• Pay the corresponding difference to keep the selected shipping method;
• Switch to the regular or promotional shipping method for which the order qualifies; or
• Cancel items that have not yet shipped and receive the corresponding refund.

Bori Paws will never make an additional charge without the customer's authorization.

An incorrect rate caused by a technical error does not automatically make a shipping service part of a promotion when the promotion's published terms expressly exclude it.

Processing time vs. delivery service

Processing time and carrier delivery time are two separate periods.

Processing includes the time needed to prepare, check, pack, and hand the order over to the carrier.

Delivery time begins when the carrier physically receives the package.

For example, selecting a one- or two-day delivery service does not mean that the order will be processed within one or two days. The carrier's stated timeframe begins after it receives the package.

If Bori Paws expressly confirms a special processing timeframe for a particular order, the timeframe stated in that confirmation will apply.

Order tracking

Once the order has shipped, the customer will receive a notification with the corresponding tracking number.

The customer is responsible for monitoring shipment progress and any notice, delivery attempt, or instruction issued by the carrier.

After physically handing the package over to the carrier, Bori Paws does not control how often the tracking system updates or the delivery service's internal operations.

If there is an issue with the package's movement, the customer may contact us for guidance and, when appropriate, assistance with a carrier investigation.

Incorrect or incomplete addresses

The customer is responsible for carefully checking shipping information before completing the order.

This includes:

• Recipient's name;
• Street address;
• Apartment or unit number, when applicable;
• City;
• State or territory;
• ZIP code;
• Email address; and
• Phone number.

Requests to change an address must be made before the order is processed or shipped.

Although we will do our best to help, we cannot guarantee address changes requested after the order has been completed.

Bori Paws is not responsible for delays, failed delivery attempts, or returns caused by incorrect or incomplete information provided by the customer.

If a package is returned to Bori Paws because of an incorrect, incomplete, or nonexistent address, or any other issue attributable to information provided in the order, the customer must pay the corresponding cost to ship it again.

Refused, unclaimed, or returned-to-sender packages

If an order is refused by the recipient, is not claimed within the carrier's established period, or is returned to Bori Paws due to an issue attributable to the customer, we must wait until the package physically returns to our facilities.

Once it arrives, we will assess the package's condition and can coordinate a new shipment.

The customer is responsible for the new shipping cost when the return resulted from an issue attributable to the customer.

Any cancellation or refund request related to these cases is subject to our Returns and Refunds Policy and the condition of the returned items.

Packages marked as delivered

When the carrier's tracking system indicates that a package was delivered but the customer cannot locate it, we recommend first checking:

• The mailbox and areas near the residence;
• The entrance, carport, gate, or other areas where the carrier may have left the package;
• With family members, neighbors, or building staff;
• That the address used in the order is correct; and
• Directly with the carrier's local office.

If the package is still missing after these checks, the customer must contact Bori Paws within the next 48 hours so we can provide guidance and, when appropriate, begin an investigation with the carrier.

A package marked as delivered by the carrier will not automatically be considered lost. Each case will be evaluated individually based on the available information and the outcome of any relevant investigation.

Packages lost in transit

If tracking shows no movement for an extended period, or there is an indication that the package may have been lost in transit, the customer should contact us at support@boripaws.com.

Bori Paws will help the customer start the appropriate search, investigation, or claim with the carrier when applicable.

The time required for these investigations depends on the carrier and is beyond Bori Paws' control.

Any decision regarding a replacement or refund will take into account the investigation's outcome, our Returns and Refunds Policy, and any applicable customer rights.

Packages or products damaged during shipping

If a package or product arrives damaged during transportation, the customer must contact Bori Paws within 5 days of delivery.

To evaluate and document the issue, the customer must provide:

• Full name;
• Order number;
• A description of the problem;
• Photos of the outer packaging;
• A photo of the shipping label;
• Clear photos of the product received; and
• Photos showing the damage.

The customer must temporarily keep the product, box, and shipping materials while the claim is being processed, as the carrier may request additional evidence or an inspection.

Issues involving defective products, incorrect items, or missing items will be handled under our Returns and Refunds Policy.

Contact

For questions or issues related to an order or shipment, you may contact Bori Paws at:

support@boripaws.com

To help us assist you more quickly, include your full name and order number in your message.